Frequently Asked Questions
In order to best help our customers we strive to provide industry leading customer services, backed by our extensive knowledge. This page contains the most commonly or frequently asked questions that our team gets asked on a regular basis. If you have a question that is not listed here, please contact us directly and we will be only too happy to assist.
Q: Are we still a sole distributor and member of the Knauf franchise group?
A: No we are not, however we used to be. PMC is now a proud independent distributor who believes in sourcing the best products at competitive prices from a wide range of manufacturers. This includes quality products from the entire Knauf range, along with USG Boral, CSR and more.
Q: Where do you deliver to?
A: Our immediate delivery area is within 4 hours drive from either Cairns or Townsville. We regularly deliver to the Mackay and Whitsunday region. We do also pack and ship products all around Australia including the Torres Strait Islands and Papua New Guinea. If you are concerned about cost of shipping please let us know where you are based and what your project involves. We have the ability to deliver direct to site from most major cities around Australia. For international requests please contact one of our stores directly.
Q: What is Plaster Metal Cladding?
A: That is our new business name. We are still the same company and same staff you were dealing with when we were named PlastaMasta. We felt the name directly represents the 3 core products we well. Plasterboard & Plaster associated products, Metal Framing and various types of Fibre cement, timber and metal cladding.
Q: Why Can’t I order plasterboard online?
A: You Can! We have a special order page for plasterboard located here.
Unfortunately plasterboard and sheet deliveries can be difficult for online systems to price accurately – to quote correctly we need to know all the information about your delivery and can then price you accordingly.
Q: Why does the price keep going up all the time?
A: Manufacturers will normally announce annual price increases to keep in line with CPI and other associated increasing costs. In particular Gas, Electricity and the value of the Australian Dollar play a large part in how expensive Plasterboard, Fibre cement and metal products are. Whilst quite a few products we sell are made in Australia, many of them use imported components or ingredients.